Frequently Asked
Questions

Is my mobile phone compatible with iVROX Virtual Reality Headset?

iVROX works with virtually all smartphones from 4inch to 6inch screen.

Highlighted below is a list of devices that are compatible with iVROX:

Alcatel One Touch Hero 2

Allview X1 Soul

Allview X1 Xtreme

Allview X1 Xtreme Mini

Allview X2 Soul

Allview X2 Xtreme

Amazon Fire Phone

Apple iPhone 6

Apple iPhone 6 Plus

Apple iPhone 6s

Apple iPhone 6s Plus

Apple iPhone 7

Apple iPhone 7 Plus

Apple iPhone 8

Apple iPhone 8 Plus

Apple iPhone X

Asus Padfone Infinity

Asus Padfone X

Asus ZenFone 2

Asus ZenFone AR

Asus ZenFone Selfie

Asus ZenFone Zoom

Blu Life Pure XL

Blu Pure XL

Blu Vivo 4.8 HD

Blue Life One X2

BQ Aquaris E5s

BQ Aquaris M5

Coolpad MAX

Elephone P9000

Elephone R9

Elephone Vowney

GiONEE Elife S6s

GiONEE M6

GiONEE M6 Plus

Google Nexus 5

Google Nexus 6

Google Pixel Phone

Google Pixel XL Phone

Google Pixel Phone 2

Google Pixel XL Phone 2

Hewlett-Packard Slate 6

HTC 10 Evo

HTC Bolt

HTC Butterfly S

HTC Desire Eye

HTC One 801e

HTC One 802w

HTC One A9

HTC One E8

HTC One E9

HTC One E9 Plus

HTC One E9s

HTC One M8

HTC One M9

HTC One M9+ / One M9 Plus

HTC One Max 803s

HTC One ME

HTC One X9

Huawei Ascend Mate 2

Huawei G7 Plus

Huawei GX8 LTE

Huawei Honor 6

Huawei Honor 7

Huawei Honor 8

Huawei Mate 8

Huawei Mate 9

Huawei Mate S

Huawei Nexus 6P

Huawei Nova

Huawei P8

Hyundai Aero Plus

iNew V3

Infinix X552 ZERO 3

InFocus Bingo 10

InFocus Bingo 20 LTE

InFocus Bingo 21 LTE

InFocus IN610

iOcean X8

Jiayu G4 Flagship

Jiayu G6 32GB

Jiayu S3

Jiayu S3+

Karbonn Quattro L52 VR

Karbonn Titanium S19

Kogan Agora 4G

Kogan Agora 6 Plus

Lava Xolo Black

LeEco X502

Lenovo IdeaPhone K910

Lenovo K4 Note

Lenovo K920 Vibe Z2 Pro

Lenovo Lemon X3 Lite

Lenovo Vibe K4

LG K8V

LG G4

LG G5

LG K Series Escape 3

LG K Series Phoenix 2 GoPhone

LG K10

LG K8

LG L5000

LG Q Series Q10

LG Stylus 2

LG Stylus 3

LG V10

LG V20

LG X Series X Cam

Linshof i8

LYF Earth 2

LYF Water 10

LYF Water 7

Meitu M4s

Meitu M6

Meizu m1 note

Meizu m3 note

Meizu m3s

Meizu MX5 M575

Meizu MX5e

Meizu Pro 5 M576

Micromax E484 Canvas 6 Pro

Micromax Yu Yureka S TD-LTE Dual SIM

Mogu M5

Motorola DROID Maxx

Motorola DROID MAXX 2

Motorola DROID Turbo XLTE

Motorola DROID ULTRA MAXX

Motorola Moto X XT1060

Motorola New Moto G

NTT DoCoMo Fujitsu Arrows

OnePlus 2 Global

OnePlus One A0001

OnePlus X

Oppo A30 / OnePlus X E1000

Oppo Find 7 X9077 TD-LTE

Oppo R9

Oppo R9 Plus

Panasonic Eluga I3

Panasonic Toughpad FZ-N1

Polytron P520 Prime 7s

QiKU Phone 360 F4

RIM BlackBerry DTEK60

RIM BlackBerry Priv

Samsung Galaxy Alpha

Samsung Galaxy Mega 2

Samsung Galaxy Note 3

Samsung Galaxy Note 4

Samsung Galaxy Note 5

Samsung Galaxy Note Edge

Samsung Galaxy S4

Samsung Galaxy S5

Samsung Galaxy S5 Active

Samsung Galaxy S5 Sport

Samsung Galaxy S6 Active

Samsung Galaxy S6 Edge

Samsung Galaxy S6 Edge+

Samsung Galaxy S7

Samsung Galaxy S7 Active

Samsung Galaxy S7 Edge

Samsung Galaxy S8

Samsung Galaxy S8 Edge

Sharp Aquos L

Smartfren Andromax R2

SoftBank Sharp AQUOS PHONE Xx3 mini

Sony Xperia M5

Sony Xperia Z2

Sony Xperia Z2a

Sony Xperia Z3

Sony Xperia Z3+

Sony Xperia Z4

Sony Xperia Z5

Vertu Aster Chevron LTE

Vertu Signature Touch for Bentley

Xiaomi Hongmi 1s

Xiaomi Hongmi 3

Xiaomi Hongmi 3s

Xiaomi Hongmi 3x

Xiaomi Hongmi Note 1

Xiaomi Hongmi Note 1s

Xiaomi Hongmi Note 2

Xiaomi Hongmi Note 3

Xiaomi Mi 4c

Xiaomi Mi 4s

Xiaomi Mi Note Pro

Xiaomi Mi3

Xiaomi Mi4 4G

Xiaomi Mi5

ZTE Axon A1

ZTE Blade S6

ZTE Blade S7

ZTE Blade V Plus

ZTE Mono MO-01J

ZTE Nubia Prague S

ZTE Nubia Z11 Mini

ZTE Nubia Z7 Mini

ZTE Nubia Z9

ZTE Small Fresh 4

ZTE Zmax pro

ZUK Z2151 Edge

How can I download any VR apps on my smartphone?
You can find tons of VR apps and 360° videos on the iVrox VR Store. Our exclusive VR Store is available on Google Play Store for Android users and on App Store for iPhone users or scanning the QR code below.
You will also be able to find VR apps directly on Google Play Store or App Store by using the keywords “VR” or “virtual reality”.
How do I capture a 360° picture with my smartphone and view it with my iVROX VR headset?
  1. Just Search for “Cardboard Camera” in your app store or scan the QR logo below
  2. Download the app
  3. Follow the instructions shown on your Cardboard Camera app and take your 360° photos!
  4. Slot your mobile phone into your iVROX headset
  5. View and enjoy your 360° pictures as if you were in the place you took them anytime/anywhere
You can also check our tutorial by clicking here www.i-vrox.com/support
Where can I find 360° videos?
  • 360° videos available on iVrox VR Store

You can find the best 360° videos on iVrox VR Store. Our application is available on Google Play Storefor Android users and on App Store for iPhone users. You can also download our exclusive VR Store by scanning the QR code below.

  • 360° videos available on YouTube
You can simply search for “360 VR” in YouTube and press the VR icon on the video before inserting your smartphone into your iVROX headset.
How can I watch my films, series and videos stored on my smartphone like in a large private cinema screen?
  1. Search for “iVrox VR Player” in your Google Play Store or App Store
  2. Download the app
  3. Play the video you want to watch on your smartphone on your iVrox VRPlayer app
  4. Insert your smartphone into your iVROX VR headset
  5. Enjoy your films and series as if you were sitting in a private cinema!
If you want further information about our VR Player app and how to use it click here www.i-vrox.com/support
How can I use my iVROX headset without touching the screen and without a controller on Android smartphones?
  1. Search for “Full dive” in Google Play Store or scan the QR code below
  2. Run the app
  3. Insert your smartphone into your iVROX headset
  4. Enjoy the Virtual Reality with your iVROX headset without touching your screen!
How do I play games that require a controller?
You can buy our package which includes a Bluetooth controller or buy the controller separately.
iVROX Bluetooth controller will let you play most of the VR games available on the market*

* Please note that although there are hundreds of apps available on Google Play Store, App Store or iVROX VR Store, not all of them will work with the Bluetooth remote. The app compatibility with the remote will depend on app developer. Please refer to the user manual for further details about how to use the controller

How can contact the online assistance team?
Send us an email with your questions to contact@i-vrox.com and we will get back to you within 24-48 hours.
If you want a live support through our online assistance chat, send us an email to contact@i-vrox.com requesting an “online assistance chat” with your availabilities.
We will go back to you within 24-48h to set up the online support.
Please include your warranty serial number* when you contact us by email.
* The warranty serial number is on your iVROX VR headset packaging box.
How do I install the iVROX Store in my smartphone?
  1. Search for “VR Store” in your App Store on iPhones or Google Play Store on Android smartphone.
  2. Download the app
  3. Once installed, you can search and install for any VR app from our iVROX Store
  4. Enjoy!
What is the app VR films & series?
VR films&series is how we call our app iVrox VR Player.
Why is called VR films & series? Because our amazing app let you convert instantly any film or TV series stored in your smartphone (previously downloaded in your smartphone) into a VR video format.
Thanks to iVrox VR Player you will have the feeling of being in front of a cinema screen!
How do I install the iVrox VR Store on my smartphone?
  1. Search for “iVrox VR Store” on Google Play Store for Android users and on App Store for iPhone users.
  2. Download the app
  3. Once the app installed, you can find and install hundreds of VR apps and play 360° videos from our VR Store.

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